Customer support service at XXXBet Casino
One of the main goals of this online casino is to ensure that each player gets an exciting gaming experience. The website has a gambler support department that works 24 hours a day, 7 days a week. Through the support service, gamers can tell about technical failures or problems that have occurred, as well as resolve legal disputes. All managers in this department have the necessary skills and knowledge to quickly and efficiently help the user. At XXXBet, each player is treated individually to avoid template responses.
Any type of problem can be resolved via email. The player only needs to send their request to [email protected]. The advantage of this method is the ability to attach the necessary files and describe the problem in detail. As a rule, the manager needs from 20 minutes to 24 hours to review the request and give an answer. In order for the problem to be resolved quickly and efficiently, the gambler must know some rules:
- In the subject of the letter, briefly title the problem;
- In the letter, describe your request in detail and, if necessary, attach the relevant files;
- Use the email address on which you registered your profile;
- Do not send several identical requests;
- Communicate politely with support managers.
Live chat
Sometimes gamers need to clarify something or their problem is not too serious. In this case, the gambler can use the live chat, which is located on the left menu panel. The support manager will ask clarifying questions in order to better understand the problem. As a rule, within 20 minutes the player will receive an answer and will be able to return to the game.
FAQ
What to do if the support manager cannot solve the problem?
First, the manager will ask for more time to review the available information or request more data. If the support department is ultimately unable to resolve the problem or dispute, it will be forwarded to the XXXBet management for consideration.
What questions can a gambler contact support with?
XXXBet casino managers have a wide specialization. They will help solve technical problems related to monetary transactions or betting. The support department also helps to restore access to the profile, pass verification, or activate self-exclusion.
What is the best way to contact?
If a player has a serious problem, they should use email to explain in detail what happened. If a gamer wants to ask a question, then they can use live chat.
What to do if the user has forgotten the password?
In this case, there are two ways to solve the problem. Firstly, the player can try to independently regain access to the profile through the “lost password” function. To do this, they must specify a mobile number or email to receive a confirmation code. Secondly, the gambler can contact customer support to reset the old password and set a new one.