24/7 Help Desk
XXXBet casino is a licensed site that offers high-quality service to gamblers. If gamers have problems, the company recommends that they contact the customer support service, which operates 24 hours a day and 7 days a week. The range of managers’ qualifications is quite wide, ranging from technical problems to legal disputes.
Live chat
If a gamer wants to get back into the game as soon as possible, then XXXBet offers them to use live chat. To do this, the gambler must open the side menu panel and click on the “Support” button. After the user starts the dialogue, the manager will ask clarifying questions and solve any problem within 20 minutes.
The most popular way to contact casino XXXBet is by email. This option allows the player to describe the problem in detail and attach the necessary files, images, and evidence. To receive a quality response, the gambler must follow these rules:
- The user must describe the problem in as much detail as possible;
- The player must use only the official email address: [email protected];
- The gamer must communicate with the help desk manager respectfully.
FAQ
How long does it take for the help department to process a request?
It depends on the chosen method of communication. It may take up to 24 hours to process a problem via email, and up to 20 minutes via live chat.
What should I do if the manager cannot solve the problem?
In this case, the request is forwarded to the company’s management for consideration. The gamer also has the right to contact the local authority for the failure of the company to comply with contractual obligations.